Ready-to-Wear eligibility
A Ready-to-Wear return request should be made within the store’s published return window. The item must be unworn, unwashed, unaltered, free from scent, makeup and damage, with original tags and packaging.
Non-returnable items
Customised, altered, made-to-measure, clearance, intimate or hygiene-sensitive items may be excluded where lawful and clearly disclosed before purchase.
AMADE Archive eligibility
Because Archive pieces are one-of-one and their condition is disclosed, returns are limited. Contact AMADE promptly where an item materially differs from its listing or arrives damaged in transit. Change-of-mind eligibility should be confirmed before purchase.
Process
Contact support with the order reference, reason and clear photographs where relevant. Do not send an item without return instructions. Approved items remain the customer’s responsibility until received by AMADE.
Refund timing
Approved refunds are issued to the original payment method or agreed channel after inspection. Delivery fees may be excluded unless the return results from an AMADE error or legal requirement.
Important launch note
The store owner must review this policy with Nigerian legal counsel and insert final return windows, addresses, fees and statutory wording before accepting live orders.